We accept credit and debit cards (Visa, Mastercard and Maestro) as well as Quick payment methods such as SHOP PAY or APPLE PAY and KLARNA in 3 INTEREST-FREE installments.

- Use KLARNA for purchases up to €1,500

- Select Klarna as your payment method

- Create an account (it'll only take a few minutes). Klarna accepts all major credit, debit, and prepaid cards from Visa, Mastercard, and American Express.

- At the time of purchase, you will be charged the amount corresponding to the first installment. The remaining two installments will be charged monthly.

First installment : at the time of purchase

Second term : 1 month from the moment of purchase

Third and final term: 2 months from the date of purchase

Klarna will inform you a few days before each deadline by
an SMS and an email.

In case of return, the payment plan will be canceled and you will be charged
will refund the amount of the installments you have already paid.

See all terms and conditions at https://www.klarna.com/es/paga-en-3-instalzos/

If you have a discount code, you can apply it to your purchase before confirming your order and before paying. Make sure you enter your code in the appropriate box and click the "Apply Code" button to apply it to your order.

Please note that only one discount can be applied per order.

Always check the terms and conditions found in the discount code.

Once your order is placed, you will receive a purchase confirmation email within 24 hours with your order reference and details of the items included in the order. If you don't receive it, please contact us at customers@batela.com .

You can receive it at home, at work, or wherever you prefer, but we cannot ship to PO boxes .

To check the location of your shipment, please contact Batela by sending an email to customers@batela.com

Delivery days from the time the package leaves our warehouse (business days) are:

1-2 days to mainland Spain 2-3 days to Balearic Islands 2-5 days to EU countries

Items will be shipped within one business day of placing your order.

These deadlines do not take into account force majeure causes not attributable to Batela.

Your order can be delivered anytime between 8am and 8pm, Monday through Friday (excluding holidays).

Shipping costs.

Spain:

- Home delivery 48/72h, 5€ on purchases up to 90€

- Home delivery 48/72h, 3€ on purchases from 90€ to 120€

- Home delivery 48/72h, FREE on purchases over 120€

- Shipping to collection point 4-5 working days, 4€ on purchases up to 90€

- Shipping to collection point 4-5 working days, FREE on purchases over 90€

France and Portugal:

- Home delivery 3-6 working days, 7€ on purchases up to 120€

- Home delivery 3-6 working days, 5€ on purchases from 120€ to 180€

- Home delivery 3-6 business days, FREE on purchases over 180€

- Pickup point shipping 6-7 business days, 6€ on purchases up to 120€

- Shipping to pickup point 6-7 business days, FREE on purchases over 120€

CROATIA:

- Home delivery 3-6 working days, 14.00€ on purchases up to 250€

- Home delivery 3-6 business days, FREE on purchases over 250€

Currently we do not ship to the Canary Islands, Ceuta, Melilla and Andorra.

The return period is 15 calendar days from the date of receipt of the order. Except during the Christmas period, when we accept returns until January 10 for orders placed after December 8.

❖ PREPARE YOUR PACKAGE

For them to be accepted, returned items must:

• Be in perfect condition, with no indications of use
• Have all tags and accessories, and their original packaging.
• Be properly folded and presented as they were upon receipt.

Batela reserves the right to reject any returned item that does not meet these conditions.

❖ CREATE YOUR RETURN LABEL

 Follow this link:

RETURN AN ITEM

Enter your order number and the email address you used to make the purchase and select.

The platform will guide you step-by-step through the process required to generate your return label.

At this point, you must choose how you would like to receive your refund:

• Via the original payment method
• By means of a gift voucher with no expiry date
  

❖ DROPPING THE PACKAGE OFF

Drop your package off at the Post Office of your choice.

You can either print the label or take a digital copy with you on your mobile phone.

The cost is the same as standard shipping for your order, which will be deducted from your final refund. Spain: €4 or €5 depending on the shipping type, or €6 or €7 for international shipments.

After approving the return (items must be in perfect condition and have all tags attached), you will receive a refund using the same payment method you used to place your order within a maximum of 4 business days.

BATELA reserves the right to reject any return that does not meet any of the aforementioned conditions.

We are deeply sorry for this error. Please contact us at customers@batela.com and we will resolve the issue as soon as possible.

If you want to exchange an item, you must return the item you received and make a new purchase.

If you accidentally receive an item you didn't order, please contact us at customers@batela.com . We'll try to resolve the issue as quickly as possible.