Shipping policy
Where can I receive my order?
You can receive it at home, at work or wherever you prefer, but we cannot ship to PO Boxes.
How can I know where my order is?
To check where your shipment is you should consult the tracking information that you will receive in your email. If the information does not arrive correctly you can contact BATELA sending an email to customers@batela.com
When will I receive my order?
The delivery days (working days) from the departure of the package from our warehouse are:
- 2-3 days to home delivery and 4-5 days to delivery point to Spain peninsula.
- 3-5 days at home and 6-7 days at delivery point to Spain Balearic Islands
- 3-6 days at home and 6-7 days at delivery point to EU countries.
These delivery times do not take into account force majeure causes not attributable to BATELA.
Your order can be delivered at any time between 8 am and 8 pm from Monday to Friday (except holidays).
**Usual delivery times may vary and/or experience delays during campaign periods and special promotions.
How much does shipping cost?
Spain:
- Home delivery 48/72h, 5 €on purchases up to 90€
- Home delivery 48/72h,3€on purchases from 90€to 120 €
- Home delivery 48/72h,FREEon purchases over120€
- Shipping to collection point 4-5 working days, 4 €on purchases up to 90€
- Shipping to collection point 4-5 working days,FREEon purchases over 90€
France and Portugal:
- Home delivery 3-6 working days,7€on purchases up to120€
-Home delivery 3-6 working days,5€on purchases from 120 €to 180€
-Shipping 3-6 business days,FREEon purchases over 180€
- Shipping to pickup point 6-7 business days,6€on purchases up to 120 €
- Shipping to pickup point 6-7 business days,FREEon purchases over120€
Croatia:
- Home delivery 3-6 working days, 14,00€on purchases up to 250€
-Home delivery 3-6 working days,FREEon purchases over 250€
Italy:
- Home delivery 3-6 working days,7€on purchases up to180€
-Home delivery 3-6 working days,FREEon purchases over 180€
- Shipping to pickup point 6-7 business days,6€on purchases up to 120 €
- Shipping to pickup point 6-7 business days,FREEon purchases over120€
REST of EU:
- Home delivery 3-6 working days,7€on purchases up to 180€
-Home delivery 3-6 working days,FREEon purchases over 180€
For shipping rates to all other countries please contact BATELA by sending an email to customers@batela.com.
Currently we do not ship to the Canary Islands, Ceuta, Melilla and Andorra.
At the moment we only ship to the following countries: Spain, Portugal, France, Italy and Croatia.
Payments
What form of payment can I use to make my purchase?
We accept credit and debit cards (Visa, Mastercard and Maestro) and Klarna in 3 interest-free installments.
"If you buy with Klarna, you will receive your order and pay in 3 installments. You confirm that the installments will be sold to and purchased by Retail Instalments SPV 1 Limited, the related parties and their beneficiaries and you hereby unconditionally and irrevocably authorize and consent to this sale and purchase."
I have a discount code, how do I use it?
If you have a discount code, you can apply it to your purchase before confirming your order and before paying. Make sure you type your code in the appropriate box and click on the "apply code" button to apply it to your order.
Please note that only one discount can be applied per order.
Always check the terms and conditions that you will find on the discount code.
How do I know that I have made a successful purchase?
Once you have placed your order, you will receive, within 24 hours maximum, an email confirmation of your purchase with the reference of your order and details of the items included in that order. If you do not receive it, please contact us via email at customers@batela.es