HOW DO I CARE FOR MY BATELA RAINCOAT?

BATELA garments are made for easy care and to extend the garment's lifespan.

For the longevity of our products, just be sure to follow the care instructions and use them properly.

Care instructions can be found on the inside label of the garments or in the care section of each product on our website.

CARE TIPS

Our polyurethane fabric is durable, but delicate when it comes to maintenance and cleaning.

For stains/marks on this fabric, we recommend the following options:

1. Try cleaning it with a damp cloth, then wipe it with a dry one.
2. We recommend using a cleaning product called "Magic Sponge." You can try removing the stain from your garment with this product, either dry or wet, depending on the type of stain.

PRODUCT WARRANTY

WARRANTY POLICY:

All BATELA products have a full legal guarantee of two years from delivery due to material defects or defects in the manufacture of the garment.

If a product under warranty has a manufacturing defect, the warranty entitles the consumer to have it repaired at no cost; if it can't be repaired, it can be replaced with a new one; and if the item isn't available in stock, the amount paid for it can be refunded.

The warranty does not cover situations such as: Consequential damage caused by accident, improper care, negligence, improper washing, normal wear and tear, and natural degradation of fabrics and colors.

We are currently unable to perform repairs on products not covered by our product warranty.

WHERE DID YOU PURCHASE THE PRODUCT?

• IN OUR ONLINE STORE:

All products purchased in www.batela.com They come with a two-year warranty. If you wish to file a warranty claim for a BATELA product, please email us at customers@batela.com indicating the following information: photos of the defect in the garment and the order number or name under which it was placed.

• IN ANOTHER STORE THAT DISTRIBUTES BATELA (online or physical):

For products purchased at multi-brand stores that distribute BATELA products, the warranty remains valid for two years. These items must be returned to the same point of sale where they were purchased. Consult with the relevant point of sale for further instructions.

• IN AN OFFICIAL BATELA OUTLET:

In the case of garments purchased at physical outlets, there is no warranty of any kind.