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WE EXTEND THE REFUNDS PERIOD UNTIL JANUARY 10 (Purchases made on or after Dec. 5)

Refund policy

What should I do to return an item?

To make a return you must follow the following procedure:

You can make any return during the 15 calendar days by clicking on this link.(extended to 30 days during the Christmas period for orders placed after December 8)


If you want to return an item purchased through the garments must be in their original packaging, unworn, with their accessories and tags, and must be in perfect condition.

What is the deadline to make a return?

You can make any return during the 15 calendar days.(extended to 30 days during the Christmas period for orders placed after December 8.)

How much does the return cost me?

The cost is the same as the ordinary shipping corresponding to your shipment and will be discounted in your final refund. In the case of returning the total amount of the order, the cost of the return will also be deducted, as well as the cost of the return and the cost of the shipping.

When and how will I receive the amount of my return?

After delivering the package at the collection point (the items must be in perfect condition and correctly folded). In perfect condition and correctly foldedwithout signs of use y keep all the labels as they have been sent), you will receive the refund in the same payment method you used to place your order within a maximum period of 6 working days.

BATELA reserves the right to refuse any return that does not meet any of the above conditions.

What should I do if the amount of my return is incorrect?

We are very sorry if this mistake has been made. Please contact us at and we will solve the problem as soon as possible.

Can I make an exchange?

Yes, you can make an exchange by following the steps on our returns platform.

What should I do if I receive an incorrect item?

If on any occasion, by mistake, you receive an item that you have not ordered, please contact us via email at We will try to resolve it as soon as possible.

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