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Refund policy

What is the deadline for a return?

The deadline for any return is 15 calendar days from the date of receipt of the order.

How much does the return cost me?

The cost is the same as the ordinary shipping corresponding to your shipment and will be deducted from your final refund.

How do I return an item?

If you want to return an item purchased through www.batela.com the garments must be in their original packaging, without having been used, along with their accessories and tags, and must be in perfect condition.

To carry out a return you must follow the following procedure:

Follow this link and add your tracking number or order number along with the zip code. The platform will guide you in a quick and easy way. You will be able to drop off the package at the nearest pick up point or at the one you wish.

When and how will I receive the amount of my return?

After approving the return (the items must be in perfect condition and have all the tags), you will receive the refund in the same payment method you used to place your order within a maximum period of 4 working days.

BATELA reserves the right to refuse any return that does not meet any of the above conditions.

What should I do if the amount of my refund is incorrect?

We are very sorry for this error. Please contact us via email atcustomers@batela.comand we will solve the problem as soon as possible.

Can I make an exchange?

If you want to exchange an item, you must return the item you received and make a new purchase.

What should I do if I receive an incorrect item?

If on any occasion, by mistake, you receive an item that you did not order, please contact us via email at customers@batela.com. We will try to solve it as soon as possible.

SHIPPING METHODS FOR RETURNS

1. - 1. *CRAFTS

  • Up to 30 kg with delivery at the Post Office.
  • It is not necessary to print the label, just show it on your cell phone.
  • Proof of delivery and traceability.
  • There is no pick up service.

2. -MONDIAL RELAY

Dimensions:

  • Maximum weight: 30 Kg
  • Maximum volumetric weight: 0,125 m³.
  • Maximum length: 120 cm
  • Maximum dimensions: L + W + H = 150 cm
  • Affix shipping label horizontally on the larger side of the package.

Conditions:

  • Delivery to one of our memberPack Points® in France or Spain.
  • Notification by email and/or SMS
  • Delivery of the package to the addressee upon presentation of an identity document and digital signature.
  • Package available at the Point Pack® for 14 calendar days
  • Business card is not accepted

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